How NOT to Treat Your Customers (Airline Edition)
“There’s a flight arriving early Saturday morning—do you think that will work?” I was planning my trip to Taiwan for my cousin’s wedding, and wanted to get her input before I booked my ticket....
Category: customer service
How I learned what gaslighting means
Last Thanksgiving I took my mom to Zion and Bryce National Park, and it was a great time. We were lucky with the weather as it only rained for part of one day, so...
No substitutions allowed?
A few weeks ago I was having a team lunch at Dish Dash, and my coworker (let’s call her Ashley) asked the waiter, “Can I get the tabsi falafel, but substitute the eggplant for...
How to get good customer service
If you know me, you know that I value the following: Rules Common sense Good customer service I found myself at the intersection of those 3 things when I tried to return an air...
Bad customer service will be the death of me
Few things gets my blood boiling like a bad customer service experience. In fact, I’m pretty sure I have shortened my own life expectancy by 10 years because I get so angry while talking...
Ted, thanks for your courage for speaking out your thoughts, especially right after this horrible event. It's been a a…